CRM and ERP technology articles, from a company with 20+ years’ experience of digital transformation – we excel at getting you the best solution.

Connecting your team with Teams

In 2019 Teams had 20M users, and now in 2021 there are 145M users. Microsoft have recognised the importance of Teams and this year at Microsoft Ignite, they announced new advances for the Teams app which will integrate it further into our workflows.

Microsoft reduce Power Platform App Prices

Microsoft have reduced the price of the Power Platform Apps Licences with a view to helping companies with a small number of users to get on board. They are also helping Enterprise level companies by extending their July offer on purchases of 200 or more Licences.

Existing customers will see the benefits as their prices will be reduced, get in touch for details. For new customers, there has never been a better time to achieve your digital transformation! Call us now.

Business Process Automation (BPA) explained

Bottlenecks do not just happen on the factory floor; they can also happen in the office environment. Tasks that take up massive amounts of manual handling, that are low value and error-prone are perfect for automation.

Blowing our own trumpet? Just slightly!

Two-day turnaround! Here’s a short blog post to highlight what can be achieved using Dynamics 365 Sales Professional cloud-based platform. Forbeats opted for rapid deployment, and this was achieved in an amazingly short amount of time by the team at Inturi.

Better business intelligence viewed on one dashboard

In a data-driven culture, decisions are based on facts but often these facts can come across your desk as reports, spreadsheets, emails with charts, and even printed handouts. It is easy to lose track and worry that you do not have the most up-to-date information.

By making insights and analytics tools accessible to everyone in your organization you can break down silos and visualize and discover what's important.

2021 new features for the Charity Sector

Microsoft are also committed to helping the charity sector so a number of required Licenses you will need for your platform will be FREE. Dynamics 365 grant is (free for up to 5 users) and/or Power Apps grant is (free for up to 10 users), with most other Apps discounted by 80% too.

Firewalls and remote working?

Microsoft Azure Firewall, which is a part of Dynamics 365 platform, prevents malware from entering corporate networks, blocks phishing attacks, and protects business-critical data. With remote working becoming the new normal it might be shocking to know that only 45% of firms have conducted additional security checks. 

Future-proofing your company

Dynamics 365 is a cloud platform, SaaS (Software as a service), so you are consuming a service rather than installing a product. However, where it differs from others is that you only pay for what you use, as most Licences are based on consumption. You are also not tied into a contract either, it's paid and cancelled on a monthly basis.

Bogged down in a CRM minefield?

CRM refers to the technology a company employs to manage interactions with a customer, capturing key information generated during those engagements. It’s that simple.  

So why does it get complicated? And how can we help? 

Rapid deployment in 3-5 weeks?

Configuration to delivery can be as little as 3-5 weeks, even if you have legacy systems. Dynamics 365 has been designed for specific sectors so we then configure it to suit the needs of your company.

England has 38 LEP Growth Hubs

England has 38 LEP Growth Hubs which provide practical support and guidance to the thousands of SME's. Consider Microsoft Dynamics 365, as a remote working solution, and applying for a grant to part-fund it.

A low code, no code solution to CRM or ERP?

Historically a developer would have created the whole of your business solution for you. But now with Microsoft Dynamics 365 we have entered a world of ‘low code no code’, which means the people closest to the business, your employees, can make the apps that you need from the D365 by ‘drag and drop’. 

Elevate the customer experience with Dynamics 365 Customer Voice

With the Microsoft Forms re-brand to Customer Voice now complete you are guaranteed...

No-obligation chat on streamlining with Dan?

Dan says, “this year businesses are definitely focusing on the systems they have and looking for improvements to save time and money.

We have helped companies save significant amounts of money by automating monthly invoicing. The ROI on this investment in infrastructure, is a monthly saving of £500!

CRM for cleaning companies

It is 5 pm and a customer calls up with a concern about the cleaning service they have just received from your company. Most of your staff have left and you cannot find the works order... What do you do?

Why insurers are embracing cloud computing in 2021

The adoption of cloud computing in the insurance industry is being led by Microsoft who have created a specific vertical that is industry focused. Moving key capabilities to a cloud-based model reduces total costs of IT ownership and CapEx as no costs are not paid up front.

Are you locked in with no added value?

Locked into your platform? Locked into Licenses that don’t flex? Locked in for 12 months when you buy a new Licence? MS Dynamics 365 is pay/cancel on a monthly basis, and Inturi will configure the platform to your niche with the minimum of Apps that you require.

CRM made simple for schools in 2021

Microsoft Dynamics 365 is a cloud-based platform with a specifically designed vertical for education. Microsoft are also committed to helping the Education sector and therefore offer up to 80% off most of the Power Platform Apps that make up Dynamics 365 for schools, HE and Universities.

How can my CRM streamline my business processes?

Customers expect more than ever before, as they have become used to personalisation, even if they don’t realise this is automated. A properly configured CRM can help in building and strengthening your connection with them, as your team will have a 360-degree view, and action points which can be triggered, to add automation, based on configurable rules that your business defines.


Here’s what you need to know: Registered charities can obtain grants from Google, not just to use on Google Ad words, you can use them to further your cause.


As part of our coronavirus response package Innovate UK has approved approximately £77 million in innovation continuity loans to nearly 100 small to medium-sized enterprises (SMEs).

Innovation loans aim to provide flexible and patient capital to support business growth through innovation.

Sales Professional vs Sales Enterprise

Here is an overview of each license with a view to you being able to ascertain which will best suit your business requirements. Put simply though, Microsoft Dynamics Sales Professional has been created for companies with simpler sales needs.

If, however, your team finds they need more aspects, changing from one License to another is straightforward. 

Apprenticeship success at Kidderminster College

Both Toby Whitmore-Rees and Lauryn Neale have recently passed their IT Diploma at Kidderminster College whilst receiving work-based training with Inturi Technology Solutions, based locally in Bewdley.

Case study page launch

We are really proud to be launching our case study pages this week, we hope they’ll give you an insight into how we work with our customers.

Why integrated Apps are useful for Cleaning Companies

When running a carpet cleaning or cleaning business there are lots of aspects to consider. Receiving reports from the field, assigning cleaning jobs to the right staff, and the all-important feedback. Using free apps like What’s App and Waze are useful but they don’t integrate with other systems so you can’t achieve full reporting.

When all your reports and communication are fed directly back into Dynamics 365 CRM, Operations managers will gain a 360-degree view.

Integrate marketing natively in your CRM with Click Dimensions

With your marketing platform, under-the-wing of Dynamics 365 visibility is assured, and complex marketing functionally can be harnessed from the Dynamics 365 dashboard with results going directly into the CRM.

A simple guide to IaaS, PaaS and SaaS – and how to use them

Using a cloud-based CRM will save on your on-premises IT needs, offer you greater flexibility and heightened security - as well as being cost-effective.

IaaS, PaaS and SaaS are the fundamentals of cloud terminology, so here is a quick overview of what they mean.

Spreadsheet nightmares?

Many businesses rely on spreadsheets for everyday use, but they are fraught with dangers as they are simply not agile enough.

For data entry and quick ad-hoc data analysis tasks, spreadsheets are highly favoured, but they are slow.

2021 business trend?

Clare Kay CEO, Inturi Technology solutions says, “The team here at Inturi have just been pondering a ‘trend’ that we think is happening in 2021. We are getting enquires almost daily from companies who are looking at making their systems more efficient (streamlined), more cost-effective and more risk-averse".

Spring Grants for Worcestershire!

If you are looking for a CRM solution please give us a call and we'll talk you through your solution, and set you on the right path with your grant application.

Worcestershire Grant Fund is open until 31st March.

Are you GDPR compliant?

Inturi champion Microsoft as they have a long-standing commitment to privacy. They were the first cloud provider to achieve certification for the EU Model Clauses and ISO/IEC 27018, and the first to contractually commit to the requirements of the GDPR.

Stay connected to your team in a remote working world?

Microsoft has just unveiled Viva which is an ‘employee experience platform’. As you would expect it still encompasses Teams and Microsoft 365, which are a must-have for any remote working team as they facilitate collaboration - which in-turn increases productivity. 

Grants are available in Wales

We are in our third lock-down and remote working at this point is beginning to look a lot like it’s the future. A cloud-based CRM means your data can be seen in real-time, across all media devices - keeping your 'remote' team connected.

Ste. Michelle Wine Estates ensure business continuity during the pandemic

Prioritize the safety and well-being of its employees and customers during the COVID-19 pandemic

Supporting local businesses

We have just launched our new website; we feel the content on it is a good starting point for SME’s thinking about integration or finding a CRM option. Please let us know what you think.

Grant Thornton closes new opportunities faster with Dynamics 365 Sales Insights and AI

Grant Thornton is a global public #accounting and consulting firm that serves the largest global companies in the world.

Sell smarter with Microsoft Dynamics 365 and Office 365

In this video, you'll see how Microsoft Dynamics 365 for Sales and Office 365 go beyond sales force automation to...

Healthcare provider improves customer experience and business operations with Microsoft

Regina Maria is a leading provider of healthcare services.

New Year’s resolutions…

Inturi would like to wish everyone a happy and prosperous 2021. 

The digital shift in 2020

Lloyds Bank’s ‘2020 Transformation with tech’ report says almost half of the UK’s micro-businesses...

Local grants for Birmingham and The Marches regions

We are just taking another look this week at Grant's, as it really is worth businesses checking them out this year.

Microsoft’s Activate Digital Selling solution can help reduce costs and optimise sales

When you activate digital selling with Microsoft, you equip your organisation with a streamlined system that allows you to manage large numbers of leads and activities in one place, improving productivity and efficiency.

Protect against cybersecurity threats with Microsoft 365

We get it. You’re busy. You need to focus on your business and don’t have time to be hindered by cybersecurity threats. Luckily for you, Microsoft 365 Business provides robust security solutions with comprehensive external threat protection and internal data leak prevention.

Jumpstart your digital transformation with CTO as a service?

To be competitive in this digital age businesses need to implement a strategy and measurable goals to build a solid foundation. Companies employing implementation rapidly will push IT departments from a ‘support role’ to a ‘strategic one’ - instead, why not look at CTO as a service?

Home-working is the new normal with D365

Big thanks to Kidderminster Shuttle for doing a super article on us. 

We had two months without a base from February 2020, as our office in Bewdley was severely flooded. However, since homeworking has become the new normal, we have had an increase in demand for our services.

Microsoft Dynamics 365 for charities?

Charities survive because of the generosity of volunteers giving their time and their donations. When your most important commodity is people you need a CRM solution that is simple and efficient, so everyone feels connected and part of the family.

Transform your SME business with Dynamics 365

With Dynamics 365 Business Central, there is no need to invest upfront in an expensive new license or your own physical data storage. If there is a capability you need, simply add it to your subscription; if there is something you no longer need, simply drop it.

Modernize sales productivity

Are you exhausted at the end of your workday, trying to sort through of all of the information being thrown at you. In this video, you’ll learn how Dynamics 365 Sales Professional is a single, integrated platform that cuts through the complexity and gives you the power to focus on what’s most important.

Outgrown your current CRM solution?

Businesses scaling up over a period of years often find that they have employed disparate systems, which ultimately start to slow processes down. Integrating your CRM with appropriate apps will allow colleagues to work smarter together. 

First impressions

In my career I have worked for various companies who have utilised CRM systems. It no-longer shocks me when I receive the in-house training and I'm told; ‘We don’t use this aspect as no-one knows how to work it.’ Surely this should be shocking?! 

Would Microsoft Dynamics 365 work for my business?…

There are hundreds of CRM suppliers to choose from, but Microsoft Dynamics 365 is pushing the boundaries when it comes to flexibility for your business, because of the depth and extent of the functionality. If pricing and flexibility are key, with ease of user experience - Dynamics is the right choice. 

Could your business benefit from a Sustain and Grow Grant?

Businesses in Worcestershire can benefit from a Sustain and Grow Grant for transformation projects to accommodate new working practices - why not talk to us about digital transformation?

Microsoft Dynamics Sales Insights

Microsoft Dynamics has AI infused sales insights

The new ‘working from home’ adds complexity and security risks

Have you found that your business now has to control the access to applications, systems and...

Activate your Digital Sales or Build Agile Business Processes – Emergency Response

The Business Application response offers are a set of programs available for customer who...

Gartner Peer Insights ‘Voice of the Customer’: CRM Lead Management

Gartner Peer Insights compares vendors' customer relationship management (CRM) systems...

Helping you with the costs during COVID-19

Looking to update your systems, do you have Basic accounting software, disconnected data...

Buying is a journey

Go beyond transactions and interactions to give your buyers unique experiences that build trust.

How to accelerate digital selling with Dynamics 365

This video provides an overview of the sales accelerator in Microsoft Dynamics 365 Sales Insights.

Improve Sales Productivity and Remote Selling with Sales Accelerator

As if managing the sales cycle wasn't already complex, the limitations of a world restricted...

Dynamics 365 & Office 365 Working as One

Imagine your business has a new sales opportunity. Different teams need to work together to...

6 Strategies to Boost Sales Productivity

Are your fragmented sales tools lacking the visibility you need into your prospects and...

Five revenue killers and how to defeat them

Have you struggled with creating amazing marketing campaigns that just don't drive revenue?

Customer Story: Argusi

Do you struggle with fragmented business applications that are difficult to use?

The Top 10 Reasons Why SMBs Should Invest in the Cloud

Cloud adoption is well underway but when it comes to making the move, Microsoft research...

Using Dynamics 365 Product Visualise using augmented Reality

How do your sales team demonstrate your range of products on a customer site?

Business Central AI Infographic

AI isn't just for large businesses. The built-in AI capabilities in Business Central 365 make...

Remote work checklist

Remote working, virtual learning, online living—the COVID-19 situation has required a shift from all of us.

K3 Dynamics customers

During these troubling times we have heard that a Microsoft reseller K3 has closed...

Microsoft Dynamics 365 Sales Insights

Automatically transcribe and analyze customer emotion, sentiment, conversation content, and speaking...

Drive accountability with advanced forecasting in Dynamics 365 for Sales

We are excited with the latest release of Dynamics 365 for Sales. See below a video with a quick overview.

Industry Accelerators Health, Nonprofit, Automotive and Health

Microsoft are adding these industry accelerators in the 2020 April release (wave 1 2020)

Technology can rule you or be your tool

Find out more about your digital CRM solution today.

Contact Us

We have been working with Clare Kay, CEO of Inturi, for many years. We find communication is easy with Clare as she can explain things that are highly technical in a clear and concise way.
Nikki Riddle - Marketing Manager
The Licences I have presently are at manageable costs and I know I can scale up over the years by buying more. The advice I have had from Inturi has been invaluable and I will consult further with them as my business scales.

The Dynamics 365 healthcare vertical and has everything we need, meaning that it can be configured to a bespoke structure for us. In addition, all system updates from Microsoft will automatically transfer to our cloud-based CRM
PronoKal UK - Doctor Philip Bazire
Receiving both positive and negative feedback from our customers has always been really important in helping us to minimise client churn and in providing us with testimonials and reviews.

The new system allows branches to receive all feedback from the surveys in real-time.
Paul Stairmand - Senior Marketing Manager
Toby, Clare and the team at Inturi constantly provide helpful solutions to how Businesses can operate more seamlessly and efficiently. Cant help but to be impressed.
Clover HR - Michael Doolin
Great, knowledgeable team that managed to deliver to our tight timeframe. Would recommend.
Cowry Solutions - Nigel Ridpath
Close contact with the development team, listening to their explanations, meant that I acquired a deeper understanding of the platform and was thus able to help my employees move seamlessly from the old to the new Dynamics 365 CRM. My team took to it immediately and the feedback from them was duly fed back to Inturi, who used it to further enhance the user experience.
PronoKal UK - Doctor Philip Bazire
Professionalism, Quality, Responsiveness, Value.
Vietec - Danielle Connelly
Excellent friendly service, created the best solution to meet our needs, highly recommended.
Clover - C L Howitt
We have been working with the team at Inturi for over 6 months and they have significantly opened our eyes to the possibilities available to us through their knowledge on digital transformation, CRM and Microsoft technologies.

They have guided, advised and managed our own APP development ideas, and are very much our preferred technology partner.
Benjamin Drew - Director of Innovation & Skills
The Inturi team assured me that their adaptation of the Dynamics 365 environment would always be under my control. I have the assurance of knowing that another Microsoft partner would be able to step in - I would like to add, that I have no reason to think that I would part with Inturi though.
PronoKal UK - Doctor Philip Bazire
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