In my career I have worked for various companies who have utilised CRM systems. It no-longer shocks me when I receive the in-house training and I’m told; ‘We don’t use this aspect as no-one knows how to work it.’ Surely this should be shocking?!
I have just started with Inturi Technology Solutions and have been introduced to Microsoft Dynamics 365. I’ve just been included in an ‘onboarding meeting’ with a new client and I felt empowered by how comprehensive the platform is. The client had previously provided Inturi with their business requirements and a sample version of their solution was built. What the client and I immediately realised is that the Power Platform is highly adaptable.
The client is a Recruitment consultancy, which is a business sector I hadn’t expected to be considering Microsoft Dynamics 365, as I’d only seen CRM used in a Sales context before. The CRM system adapted beautifully to store company and candidate data, track interactions, and to share information with colleagues and candidates.